Refund & Returns policy
Refund & Returns Policy
At Power Crate Engines, Refund & Returns Policy customer satisfaction is important to us. We are committed to providing quality crate and replacement engines while maintaining a fair and transparent return process.
Please read the following policy carefully before making a purchase.
Return Eligibility
If you believe there is an issue with your order, please contact us as soon as possible.
To be considered for a return, the engine must:
Be in the same condition in which it was received.
Not have been modified, disassembled, or altered.
Include all accessories and components originally supplied (where applicable).
Be returned in accordance with the instructions provided by our customer support team.
Returns requested after the applicable return period may not be accepted and Return label is included in the package..
Shipping Damage
Please inspect your shipment immediately upon delivery.
If your engine arrives with visible shipping damage:
Note the damage on the delivery receipt before signing.
Take clear photographs of the packaging and engine.
Contact us promptly so we can assist with the freight claim process.
Prompt reporting helps ensure shipping claims can be handled efficiently.
Incorrect or Defective Orders
If you receive an engine that does not match your order or believe there is a defect covered under the applicable warranty, please contact our customer support team.
We may request photos, videos, inspection reports, or additional information to help evaluate the issue and determine the appropriate resolution.
Return Authorization
Do not return any engine without prior authorization.
Before sending an item back, please contact us to obtain return instructions. Unauthorized returns may be refused or delayed.
Refund Process
Once an approved return has been received and inspected, refund processing time take 14 business days and all refunds are issued by mail.
If a refund is approved, it will be issued by mail.
Non-Returnable Items
The following items may not be eligible for return, unless required by applicable law:
Products that have been installed, modified, or disassembled.
Products damaged due to improper installation, misuse, neglect, overheating, or lack of maintenance.
Special-order or custom-built engines.
Clearance or final-sale items, if clearly identified at the time of purchase.
Return Shipping
Unless otherwise required by law or agreed upon in writing, Shipping costs to you and shipping returns back are Customer responsibility.
The customer is required to make a return within 5 days as the 7th days is considered as sold.
If a return is approved because of our error, we will work with you to determine the appropriate resolution.
Warranty Claims
Warranty claims are handled in accordance with the warranty provided for the specific engine purchased.
Please refer to our Warranty Policy for complete details regarding warranty coverage, claim procedures, and exclusions.
Product Return Policy
There is a 25% restocking cost assessed on most returns
we are authorized dealers, may charge more. Power Crate Engines. return policy for products is subject to the terms and conditions and in no way circumvents the 5-day time limit from date of sale.
Shipping costs to you and shipping returns back are your responsibility. Damaged items returned are not credited, so insure your package. Items not returned within seven (7) days are considered sold and final.
Need Assistance?
If you have any questions regarding returns, refunds, or warranty claims, please contact our customer support team before returning your order.
We are committed to working with our customers to reach a fair
sales@powercrateengines.com
CONTACT: +1 (848) 238-2730
Address: 2335 US Hwy 98 N, Lakeland, FL 33805, United States
and timely resolution whenever possible.
